Community & Support
Join a digital village. Talk to your sysadmin by name. Get support from someone who actually cares about your infrastructure.
You're not a customer—you're a member of a 5,000-person collective. Know your sysadmin by name. Participate in community decisions.
Get help via Mattermost community chat, not anonymous ticket systems. Direct communication with the people running your infrastructure.
Your voice helps shape the collective's direction.
Open discussions about decisions and a commitment to transparency.
A Digital Village, Not a Service Provider
Tired of being a ticket number? Frustrated by faceless corporations that treat you as a revenue stream? Skylantix is different: a collective microcloud where users know their sysadmin by name.
What Makes Our Community Different
You’re a Member, Not a Customer
Part of a 5,000-member collective (intentionally capped)
Participate in community discussions on Mattermost
Shape how the collective evolves
Personal Support
- Direct communication via Mattermost or email
- No ticket bureaucracy or rotating support agents
- Talk to the same person who manages your infrastructure
- Continuity and context in every interaction
How Support Works
Mattermost Community: All members get access to our Mattermost instance for support, discussions, and community engagement. Think of it like Slack, but privacy-respecting and community-owned.
Direct Communication: Reach out when you need help. We respond personally—no canned responses, no AI chatbots, no script-reading support agents.
Community Knowledge: Learn from other members, share solutions, and participate in discussions about privacy, self-hosting, and decentralization.
Transparent Operations: Questions about infrastructure, security, or finances? Just ask. We operate in the open because trust requires it.
Why Community Matters
When you’re part of a collective, you’re invested in its success. When your sysadmin knows your name, support becomes personal. When you can vote on how surplus profits get allocated, you’re not being extracted from—you’re participating in governance.
This isn’t customer service. It’s community.
Rewarding Early Members
The first 50 members total receive exceptional rewards when Skylantix reaches 1,250 members: if you chose annual, free service as long as Skylantix operates; if you chose monthly, 50% off as long as Skylantix operates. This is about building together, not just transacting.
Comparison to Traditional Hosting
Traditional Hosting: You submit tickets. Support agents read from scripts. You’re a number in a queue. Your feedback disappears into a void.
Skylantix: You chat on Mattermost. Your sysadmin knows your setup. You vote on decisions. Your feedback shapes the collective.
That’s what a digital village looks like.
Want to Experience the Digital Village?
Get to know us before joining. Ask questions, learn about our community, and see if Skylantix is the right fit for you.
Contact UsJoin the Collective Microcloud
A digital village where users know their sysadmin by name. $20/month for privacy, dignity, and community.